Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of Pinnacle Automotive’s website and the provision of our automotive servicing and repair services.

By using our website, booking a service, or engaging Pinnacle Automotive for work, you agree to these terms.

2. Services Provided

Pinnacle Automotive provides vehicle servicing, diagnostics, mechanical repairs, electrical repairs, and specialist automotive services.

All work is carried out by qualified technicians using appropriate tools, parts, and procedures based on manufacturer standards and industry best practices.

3. Quotes & Estimates

Quotes provided are based on the information available at the time of assessment.

Please note:

  • Quotes may change if additional faults or repairs are identified.

  • We will contact you for approval before proceeding with any additional work.

  • Diagnostic inspections may be required before final pricing can be confirmed.

4. Customer Authorisation

By approving a quote, booking, or service, you authorise Pinnacle Automotive to carry out the agreed work on your vehicle.

This includes:

  • Mechanical servicing and repairs

  • Diagnostics and testing

  • Parts supply and installation

No additional work will be completed without customer approval where reasonably possible.

5. Parts & Materials

We use quality parts and materials appropriate for your vehicle.

Parts may include:

  • Genuine OEM parts

  • Aftermarket components

  • Reconditioned parts (where agreed)

Warranty coverage may vary depending on part type and supplier.

6. Vehicle Collection & Storage

Customers will be notified once work is completed.

Vehicles should be collected within a reasonable timeframe after notification.

Pinnacle Automotive reserves the right to charge storage fees for vehicles left uncollected without prior arrangement.

7. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing.

We accept standard payment methods including:

  • Bank transfer

  • EFTPOS

  • Credit/debit card

  • Cash (where applicable)

Failure to make payment may result in the vehicle being withheld until the invoice is settled, in accordance with applicable laws.

8. Warranty & Workmanship

We stand behind the quality of our workmanship.

Service and repair work is covered by a workmanship guarantee for a reasonable period following completion.

Warranty does not cover:

  • Normal wear and tear

  • Pre-existing faults

  • Customer-supplied parts

  • Misuse or lack of maintenance after repair

Manufacturer warranties apply where genuine parts are used.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate vehicle information

  • Disclosing known faults or issues

  • Maintaining regular servicing

  • Following repair and maintenance advice

Failure to do so may impact repair outcomes or warranty coverage.

10. Diagnostics & Complex Faults

Modern vehicles involve complex electronic and mechanical systems.

While we use advanced diagnostic equipment and expertise, some faults may require extended testing or progressive repairs.

Pinnacle Automotive is not liable for unrelated faults that arise during or after diagnostic processes.

11. Limitation of Liability

To the maximum extent permitted by law, Pinnacle Automotive is not liable for:

  • Indirect or consequential losses

  • Loss of vehicle use

  • Delays caused by parts supply or third parties

  • Pre-existing mechanical failures

Our liability is limited to the value of services provided.

12. Cancellations & Booking Changes

We understand plans change.

If you need to cancel or reschedule a booking, please provide reasonable notice so we can accommodate other customers.

Repeated missed bookings may require deposits for future appointments.

13. Website Use

All content on this website is provided for general information purposes only.

While we aim to keep information accurate and up to date, Pinnacle Automotive makes no guarantees regarding completeness or accuracy.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how personal information is collected and managed.

15. Updates to Terms

Pinnacle Automotive reserves the right to update these Terms & Conditions at any time.

Changes will be published on this page.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Pinnacle Automotive

Addess: 77 McFaddens Road, St Albans, Christchurch 8052

Phone: 0274656235

Email: jameskies@gmail.com